To make a claim call 0345 184 9999. 24 hours a day, 365 days a year

In the unfortunate event of an incident involving your vehicle, regardless of who is at fault, it is important you report it to us as soon as possible so we can begin to resolve your claim.

When reporting an incident, it would help to have your vehicle registration details, policy reference and the full details of the incident including date, time and location.

Your claims handler will need to know:

  • The full circumstances of the incident
  • If there has been any injuries to anyone in any vehicles or any third party
  • Details of any third parties, their vehicle and their vehicles and the number of passengers in each vehicle
  • Details of any independent witnesses to the incident
  • A Police Crime Reference number, if the police attended the incident, your vehicle is stolen vandalised, or catches fire

Existing Claims

If you wish to discuss repairs to your vehicle please call 01473 400479
If you require an update on an existing claim please call 01473 400480.

01473 400480

If you have an Alpha policy starting after 2nd August 2016 please call 0333 320 0250.

0333 320 0250

Windscreen Claims

If your claim relates to windscreen damage (front windscreen only) please call 0345 184 9999.

Please note: if you do not use the approved windscreen repairers the maximum we will pay is £50.

0345 184 9999

Replacement Taxi

In the event of a non fault accident:

  • Whereby liability is accepted by the third party you have access to a licence taxi to be able to continue work
  • Your uninsured losses can be recovered on your behalf
  • If you are injured in an incident your compensation claim will be dealt with by an experienced personal injury team

0345 184 9999